This privacy notice explains how Cake Haven handles personal data when you use the website, contact us, place an order, or ask about our bread and subscription services. It is written in plain language and covers the information we collect, why we use it, and the choices available to you.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, order specifications, event date or collection preferences, and allergen information you choose to share. We also process limited technical data such as server request metadata and browser and device information.
We receive data when you contact us through the website, by email, by phone, or in person at the bakery counter. Some technical data is generated automatically when you visit the site or submit a form.
Confirmed cookie uses are essential site operation and remembering privacy preferences. We do not rely on confirmed analytics or advertising cookies in this notice. Cookie storage may be session-based or persistent depending on the function.
We use essential cookies for site operation and cookies that remember privacy preferences. We do not state that analytics or marketing cookies are active. You can usually block or delete cookies in your browser, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to respond to enquiries, confirm order details, manage collection or delivery preferences, handle subscription arrangements, provide written order confirmations where used, support website security, and keep records needed for legal or administrative purposes. We may also use limited technical data to maintain the site and diagnose problems.
We may share information with service providers that help us operate the website, process messages, support technical delivery, or manage local acknowledgement of forms. Any such party should use the data only for the agreed purpose and under appropriate confidentiality obligations.
We may share personal data with public authorities, courts, or other parties when required by law, to protect our rights, or to respond to a lawful request. We may also disclose information if needed to prevent fraud, address security issues, or comply with record-keeping duties.
Depending on the situation, you may have the right to access your data, correct it, ask for deletion, object to certain processing, or request a copy in a portable format. If you believe something is inaccurate or no longer needed, you can ask us to review it.
To exercise your rights, send a clear request using one of the contact channels listed in this policy. We may need to verify your identity before acting on the request. If we cannot fully comply, we will explain the reason where the law allows.
Contact enquiries are kept for the time needed to respond and manage follow-up. Order and subscription records are kept for operational, accounting, and legal purposes for a practical period after completion. Technical logs are retained only as long as needed for security, troubleshooting, and service delivery, then removed or anonymised where appropriate.
If we make material changes, we will update this page and use reasonable steps to draw attention to the change when appropriate. The date of the latest revision should be checked before you rely on the notice.
Under the GDPR, we process personal data only where we have a lawful basis and only for the purposes described in this notice. For Cake Haven, that includes handling enquiries, managing orders and subscriptions, supporting collection or delivery arrangements, maintaining website security, and meeting legal obligations.
Where the GDPR applies, you may ask for access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing is based on consent. We may need to keep some information where the law requires it or where it is needed to complete a transaction or resolve a dispute.
